Free Shipping By My Shops

Orders that include AED 350 or more of eligible items that are shipped by My Shops qualify for FREE Shipping.

We will deliver your order within 1-2 business days after all of your items are available to ship.

Note: If your order does not qualify for FREE Shipping by My Shops, we offer Standard Delivery at a fee of AED 20.

Refund and Returns Policy

At My Shops, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and obligations.

1. Eligibility for Returns

You may return most items within 14 days of receiving your order for a full refund or exchange. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging, including any accessories, manuals, and documentation.
• Accompanied by a receipt or proof of purchase.

2. Non-Returnable Items

Certain items are non-returnable for health and hygiene reasons. These include:

• Opened or used personal care products, including items such as headphones and smartwatches.
• Software or downloadable content that has been activated.
• Items marked as final sale.
• Mobile Phone & iPad (Tablet) Accessories.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at support@myshops.com within 14 days of receiving your item.
2. Provide your order number and a brief description of the issue.
3. We will guide you through the return process and provide you with a return authorization if applicable.

4. Shipping Costs

Customers are responsible for the shipping costs associated with returning items unless the return is due to an error on our part, such as receiving the wrong item or a defective product.

We recommend using a trackable shipping service or purchasing shipping insurance for items valued over AED 100, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7-10 business days.

Please note that bank and payment provider processing times may vary.

6. Exchanges

If you wish to exchange an item for a different model or size, please follow the return process outlined above.

Once your return is approved, you can place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@myshops.com.

We will review the issue and, where applicable, arrange for a replacement or refund at no additional cost to you.

8. Customer Support

If you have any questions or need assistance with your return, please do not hesitate to reach out to our customer support team. We are here to help.

Thank you for shopping with My Shops. Your satisfaction is our priority!