MyShops · www.myshops.ae

Last updated: 21 September 2026

The four kinds of cover we sell under

• Manufacturer warranty — provided by the brand and honoured by its authorised service network in the UAE. The brand sets the term and the conditions. Claims go through them; we will lodge the claim for you.
• Distributor warranty — provided by the product’s official UAE distributor. Claims go through them; we will lodge the claim for you.
• MyShops warranty — provided by us directly, where no manufacturer or distributor cover applies. Term: 12 months from the invoice date.
• Extended warranty — optional cover purchased at checkout, provided by MyShops under its own terms, which we give you at the point of sale.

Every product page states which of these applies, who provides it, how long it runs, and how to claim. If a page does not state it, do not assume — ask us before you buy.

Making a claim

• Call us on 800 8989, email support@myshops.ae or bring the product to any MyShops store.
• Have your invoice and the product’s serial number ready.
• We assess the product and tell you within 3–5 business days whether it is covered.

What is not covered

Accidental damage, liquid damage, misuse, unauthorised repair or modification, normal wear, consumables and batteries, software and data loss, and damage from voltage outside the product’s rating. Removing or defacing the serial number voids cover.

Back up your data

Repair may erase everything on the device. Back up before you hand it over — we cannot recover or be responsible for lost data.