Refund and Returns Policy

At My Shops, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and obligations.

1. Eligibility for Returns

You may return most items within 14 days of receiving your order for a full refund or exchange. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging, including any accessories, manuals, and documentation.
• Accompanied by a receipt or proof of purchase.

2. Non-Returnable Items

Certain items are non-returnable for health and hygiene reasons. These include:

• Opened or used personal care products (e.g., headphones, smartwatches).
• Software or downloadable content that has been activated.
• Items marked as final sale.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] within 14 days of receiving your item.
2. Provide your order number and a brief description of the issue.
3. We will guide you through the return process and provide you with a return authorization if applicable.

4. Shipping Costs

Customers are responsible for the shipping costs associated with returning items unless the return is due to an error on our part (e.g., wrong item sent, defective product).

We recommend using a trackable shipping service or purchasing shipping insurance for items over AED 100, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that bank processing times may vary.

6. Exchanges

If you wish to exchange an item for a different model or size, please follow the return process outlined above. Once your return is approved, you can place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you.

8. Customer Support

If you have any questions or need assistance with your return, please do not hesitate to reach out to our customer support team. We are here to help!

Thank you for shopping with My Shops. Your satisfaction is our priority!