1. Introduction
Welcome to My Shops Electronics ("we", "our", or "us"), a leading provider of consumer electronics in the UAE. These Terms of Service ("Terms") govern your access to and use of our website, products, and services (collectively, "Services"). By using our Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Definitions

  • "Customer" refers to any individual or entity purchasing products or services from My Shops Electronics.
  • "Products" refers to the electronic goods sold by My Shops Electronics, including but not limited to phones, laptops, accessories, and home appliances.
  • "Services" refers to all services provided by My Shops Electronics, including product sales, delivery, support, and customer service.

3. Eligibility
By using our Services, you represent and warrant that:

  • You are at least 18 years old.
  • You are legally able to form a binding contract.
  • You are a resident of the United Arab Emirates or an area where we provide services.

4. Account Creation
To place an order, you may be required to create an account with My Shops Electronics. You agree to provide accurate and complete information during registration and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

5. Products and Pricing

  • Product Availability: While we strive to keep all products in stock, product availability may vary. We reserve the right to limit quantities, discontinue products, or change product specifications without prior notice.
  • Pricing: Prices are listed in UAE Dirhams (AED) and may be subject to taxes, shipping fees, and any other charges applicable at the time of purchase. Prices may change at any time without notice, but any orders already placed will be honored at the price agreed upon during checkout.
  • Promotions: From time to time, we may offer discounts, promotions, or special offers. These promotions are subject to specific terms and conditions and may have expiration dates or limits on availability.

6. Orders and Payment

  • Order Confirmation: Upon placing an order, you will receive an order confirmation email with details of your purchase. This email is not an acceptance of your order but rather an acknowledgment that we have received it.
  • Payment: Payment must be made in full before any products are shipped or delivered. We accept various payment methods, including credit/debit cards, bank transfers, and other methods as listed on the checkout page.
  • Billing Information: You agree to provide accurate billing information and authorize us to charge your payment method for the total order amount, including any applicable taxes and fees.

7. Shipping and Delivery

  • Shipping Policies: We offer shipping within the United Arab Emirates. Shipping fees and estimated delivery times will be provided at checkout. Please ensure that your shipping address is correct.
  • Delivery Times: Delivery times are estimates and may vary depending on the destination and availability of products. We are not responsible for delays caused by third-party carriers or events beyond our control.
  • Order Tracking: Once your order has shipped, you will receive tracking information to monitor the status of your delivery.

8. Returns, Refunds, and Exchanges

  • Return Policy: If you are not satisfied with your purchase, you may return eligible products within [X] days of receipt, provided that they are in new, unused condition with all original packaging, tags, and accessories. Some items may be non-returnable or subject to restocking fees.
  • Refunds: Once we receive your returned product, we will process your refund. Refunds will be issued via the original payment method within [X] business days, less any applicable shipping fees or restocking charges.
  • Exchanges: If you wish to exchange a product, please contact our customer support team for instructions. Exchanges are subject to availability.

9. Warranty and Support

  • Manufacturer Warranty: Most of the products sold by My Shops Electronics come with a manufacturer’s warranty. Please refer to the product documentation for warranty details.
  • Customer Support: If you encounter any issues with your purchase, our customer support team is available to assist you with troubleshooting, repairs, or returns.

10. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal data. For detailed information on how we collect, use, and protect your data, please review our Privacy Policy.

11. Use of Website

  • Intellectual Property: All content on our website, including text, images, logos, trademarks, and software, is owned by or licensed to My Shops Electronics. You may not copy, reproduce, or distribute any content without our permission.
  • Prohibited Uses: You agree not to engage in any activity that could damage, disable, or impair the functionality of our website or interfere with other users’ access to the website.

12. Limitation of Liability
To the maximum extent permitted by law, My Shops Electronics is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services or products, even if we have been advised of the possibility of such damages. Our total liability to you will not exceed the amount you paid for the product or service giving rise to the claim.

13. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or related to these Terms shall be resolved through binding arbitration in Dubai, UAE, under the rules of the Dubai International Arbitration Centre (DIAC).

14. Amendments
We reserve the right to modify or update these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our Services after the posting of changes constitutes your acceptance of those changes.

15. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
My Shops Electronics
Customer Service Email: [email protected]
Customer Service Phone: 0561518989
Website: MYSHOPS.AE